Introduction

CreteStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

When you create an account or list a property, we may collect:

Name and contact information (email, phone number)
Account credentials (username, password)
Business information (for property owners)
Payment information (processed securely through Stripe)

Property Information

For property listings, we collect:

Property details (name, description, location, pricing)
Photos and amenities
Booking links and website URLs

Usage Data

We automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Click and interaction data

How We Use Your Information

We use collected information to:

Provide and maintain our services
Process property listings and manage user accounts
Send administrative information and updates
Respond to inquiries and provide customer support
Analyze usage patterns to improve our platform
Detect and prevent fraud or abuse
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

Service Providers

Third-party companies that help us operate our platform (e.g., hosting, payment processing, email services).

Property Owners and Guests

When you contact a property owner through our platform, we share your contact information with them to facilitate communication.

Legal Requirements

When required by law, legal process, or to protect our rights and the safety of our users.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to processing of your personal data
Withdraw consent at any time

Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Third-Party Links

Our platform contains links to third-party websites (e.g., booking platforms). We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@crete-stay.com